Our Vertical Suite for IT service providers supports to work efficiently and centralizing of the customer and is your key to your success.
Erwin Kooijman, responsible of the IT Services Providers industry firstname.lastname@example.org – +31 (0)6 10789635
The trend from process support from a traditional ERP to Dynamics CRM continues and the functionalities required for Technical Service Providers can be realized with Microsoft Dynamics 365 CRM in the cloud.
With the Field and Project service functionality, Microsoft leads the way with customer centricity, social engagement, call-desk functionality, mobile devices, Apps and availability in the Cloud. Your salespeople who work in the field receive continuous up-to-date information on their mobile devices.
The service technician plays an increasing role in and after the sales process. In Dynamics CRM, he has access to all customer data and the installation. He also receives detailed information about the condition of the installation from Dynamics CRM, that the data is collected from increasingly smarter installations that independently communicate about defective parts and / or performance issues (IoT).
Dynamics CRM helps you work more efficiently through:
- Route optimization
- Dynamic real-time planning – accurate times
- Real-time information – equipment and customer
- Access to manuals
- Insight into parts and skills
- Possibility for signatures on the devices
- Options for photos
- Contracts and SLAs
- Insight into projects
- Digital work orders
Mail me the factsheet Technical Services: