Our Vertical Suite for IT service providers supports to work efficiently and centralizing of the customer and is your key to your success.
Erwin Kooijman, responsible of the IT Services Providers industry firstname.lastname@example.org – +31 (0)6 10789635
Vertical Suite for IT Service Providers
The Vertical Suite for IT Service contributes to customer satisfaction and realize cost and time savings. The trend of process support from a traditional ERP to CRM or the broader xRM is increasingly shaped due to development on value-added functionality.
The solution and functional coverage areas
The Field-and Project Service functionality Microsoft is a leader in customer centricity, social engagement, call-desk functionality, mobile devices, Apps and availability in the Cloud. Your salespeople who often operate outside the office walls get real-time customer and product information on their mobile devices.
The service technician plays an increasingly important role during and after the sales process. Dynamics CRM has access to all customer data and installations. He gets detailed information about the condition of the installations from Dynamics CRM, which collect information from smarter systems that communicate independently on defective components and / or performance issues (IoT).
Dynamics CRM helps you to work more efficiently through:
- Route optimization
- Dynamic real-time planning – exact times
- Real-time information – equipment and customer
- Access to manuals
- Understanding components and skills
- Possibility of signatures on the devices
- Possibilities for photos
- Contracts and SLAs
- Insight in projects
- Digital work order