Service-providing companies can operate more efficiently by making use of new technologies combined with new IT applications. Our Vertical Suite provides the necessary support for this development.
Installation, service and maintenance
The Vertical Suite Installation, service and maintenance helps service conferring companies provide better service and be more efficient.
The Vertical Suite Installation, service and maintenance has been developed to support the operation of service conferring companies, that want to use new technologies. Information and reports of intelligent objects that are linked to the “Internet of Things” (IoT) are recorded within CRM after which activities are planned.
The solution and functional coverage areas
Part of the Vertical Suite is the standard Microsoft Dynamics CRM Field Service solution. This customer reports or objects are registered and followed up. The information is delivered to the right person and then analyzed. Directly after that the service and maintenance process will start.
Workslips are created automatically, graphically planned and the optimal route is calculated. Herewith takes into account the availability of resources and components. The technician receives the data of the object, the problem and maintenance history on his mobile device. The work and parts are registered immediately after repair, and the customer can sign the slip directly on the mobile device of the mechanic.
Target group of Field Service
The CRM Field Service solution is applied to service providing organisations that send people and resources in the field in order to perform a task, such as:
- In and around buildings:
- Fire extinguishers, inspection reports
- Climate control: heating, air conditioning and ventilation
- Printers, copiers
- Medical suplies
- Catering (Water Bottles, Coffee Appliances)
- “Fire” doors
- Security Systems / Security Guards
- Domestic appliances (washer, dryer, dishwasher)
- Telecom, Internet, cable, satellite
- Maintenance of equipment