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Vertical Suite for IT Service Providers

The Vertical Suite for IT Service contributes to customer satisfaction and realize cost and time savings.

The Vertical Suite for IT Service helps you work efficiently and with the focus on the customer.

The trend of process support from a traditional ERP to CRM or the broader xRM is increasingly shaped due to development on value-added functionality.

The solution and functional coverage areas

The Vertical Suite for IT service providers will give you a solution that can save time and money. The Field-and Project Service functionality Microsoft is a leader in customer centricity, social engagement, call-desk functionality, mobile devices, Apps and availability in the Cloud. Your salespeople who often operate outside the office walls get real-time customer and product information on their mobile devices.

The service technician plays an increasingly important role during and after the sales process. Dynamics CRM has access to all customer data and installations. He gets detailed information about the condition of the installations from Dynamics CRM, which collect information from smarter systems that communicate independently on defective components and / or performance issues (IoT).

Efficiency

Dynamics CRM helps you to work more efficiently through:

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What do we stand for

Our Vertical Suite for IT service providers supports to work efficiently and centralizing of the customer and is your key to your success.

Erwin Kooijman, Commercial responsible of the IT Services Providers industry
e.kooijman@pylades.com+31 (0)6 10789635