Our Vertical Suite for IT service providers supports to work efficiently and centralizing of the customer and is your key to your success.
The Vertical Suite for IT Service contributes to customer satisfaction and realize cost and time savings.
The Vertical Suite for IT Service helps you work efficiently and with the focus on the customer.
The Vertical Suite for IT service providers will give you a solution that can save time and money. The Field-and Project Service functionality Microsoft is a leader in customer centricity, social engagement, call-desk functionality, mobile devices, Apps and availability in the Cloud. Your salespeople who often operate outside the office walls get real-time customer and product information on their mobile devices.
The service technician plays an increasingly important role during and after the sales process. Dynamics CRM has access to all customer data and installations. He gets detailed information about the condition of the installations from Dynamics CRM, which collect information from smarter systems that communicate independently on defective components and / or performance issues (IoT).
Dynamics CRM helps you to work more efficiently through: